In keeping with the acclaimed M+ Museum of visual culture, MSS security staff have been outfitted with personally tailored uniforms consisting of blazers, trousers, shirts and highly distinctive M+ ties and scarves. These classically cut uniforms, designed by M+, are in keeping with the atmosphere of openness and approachability of this unique institution whilst also projecting a smart and authoritative image. MSS staff wearing the new uniforms have expressed their feeling that their dress elevates their status while also being functional in their spectacular surroundings. Each and every MSS staff attached to M+ has undergone a specially designed, in-depth training programme to better look after the safety, security and service quality needs of the client in such an iconic setting.

為配合享譽盛名的M+視覺文化博物館，宏力保安駐場人員都配有個人度身訂造的制服，包括西裝外套、長褲、襯衫以及非常標誌的M+領呔和領巾，這些由M+設計含古典色彩及剪裁的制服，與這個獨特場館內開放與平和的氣氛相融合，亦能突出保安人員英姿焕發和威嚴的形象; 能夠穿起新制服及派駐場館工作的宏力保安人員都感受到及表示，這套漂亮裝束大大提升他們的地位，完全有利於他們在壯麗的環境下執行工作。所有駐場的宏力保安人員必須經過為M+特設及和深度的訓練課程，以達到在這極具代表性的場館，客户對安全、保安以至服務質素的要求。

Related links:

M+ Museum

Guarding Services

MSS has been using the GalliNet UK programme PeopleHours™, a Cloud-based Duty Rostering and Reporting System, for over two years, to manage all their frontline duties in Hong Kong.  Software updates as well as total commitment and support have been continually received from GalliNet and this has ensured the system runs perfectly and smoothly without faults.   Very recently the new SMS (Short Message Service) function of the programme has been developed and activated for guards to receive confirmations prior to duties.

Billy CHEUK, General Manager of MSS, describes PeopleHours™ as the best of its kind, in guaranteeing precise guard deployment and accurate payroll information.  Marcus KERR, CEO of GalliNet UK, is pleased to have MSS as a major client in Hong Kong and undertakes to offer seamless technical support in the development, operation and use of PeopleHours™ by MSS.

Photo: GalliNet people - some head office team members

宏力保安(MSS)採用了英國GalliNet公司的PeopleHours™程式，即以雲端編更及報更系統管理前線人員的更份，而GalliNet公司一直提供軟件更新以及全面的支援，致令系統完美和暢順地運作，兩年多來並没有故障紀錄。最近，該程式新的手機短訊(SMS)功能更已開發及啓動，使保安人員在更前接收到更份的確定信息。

宏力保安總經理卓振聲形容PeopleHours™是同類系統中最好的，保證了精準的人員調配和計糧資料。英國GalliNet公司首席執行官Marcus KERR表示很樂意 MSS成為香港一個重大的客户，並承諾會在PeopleHours™程式發展和系統運作方面不間斷地向MSS提供技術支援。

圖：GalliNet 人員 - 部份總公司團隊成員

Related links:

GalliNet Limited

The Mandatory Provident Fund Schemes Authority bestows MSS the Good MPF Employer and e-Contributor Awards

MSS saves Pay Errors by use of UK’s PeopleHours™ cloud-based App

Duty rostering and reporting goes on Cloud

MSS takes PeopleHours™ for duty reporting and rostering

MSS has been recognised under the Mandatory Provident Fund Schemes Authority (MPFA) 2020-21 Good MPF Employer Award Scheme to receive awards for two categories namely i) Good MPF Employer and ii) e-Contribution.  This proves that MSS has attached great importance to retirement protection for its employees.  MSS Chief HR & Admin Manager Amy AU (photo R3) says she and her payroll team (photo) are inspired by the honours and further explains that the awards are earned by implementing the Cloud-based Duty Rostering and Reporting System introduced much earlier.  The system ensures payroll efficiency and accuracy and causes MSS staff in particular the frontlines to have increasing trust and confidence towards the company.

在強制性公積金計劃管理局(積金局)主辦的2020-21 年度「積金好僱主」嘉許計劃中，宏力保安同時獲得 i) 積金好僱主和ii) 電子供款獎 兩個獎項，這是宏力保安作為僱主致力保障及加強僱員退休福利的重大印證；宏力保安總人力資源及行政經理區秀華(圖右三)，與她的薪津組人員(圖)對獲得該兩項殊榮皆感到非常鼓舞，區秀華稱，宏力保安早前引入雲端電子編更及報更系統，大大提高計算薪津的工作效率和準確度，更重要的是加強了員工尤其前線人員對公司的信心和信任。

Related links:

GalliNet UK Guarantees to Support MSS in their Use of PeopleHours™

MSS saves Pay Errors by use of UK’s PeopleHours™ cloud-based App

Duty rostering and reporting goes on Cloud

MSS takes PeopleHours™ for duty reporting and rostering

At MSS, On-the-job Training is set as one of the Management Priorities to cater for the varying needs of its clients.  MSS has won 3 Gold and 1 Silver Best Training Awards of 2020, which respectively go to MSS Headquarters, Manulife Financial Centre, Metro City Plaza II & III, and One International Finance Centre and Mall.  The campaign is co-organised by the Vocational Training Council and Hong Kong Police Crime Prevention Bureau, and is supported by the Security and Guarding Services Industry Authority.

Photo(L to R): Staff Relations & Training Manager Sammy CHEUNG, Senior Assistant General Manager Danny NGAN, General Manager Billy CHEUK, Senior Security Manager Sami MUI, attending the ceremony on 2021-09-24 at Police Headquarters.

在職培訓是宏力保安其中一個管理首要項目，旨在配合客户在保安方面不同的要求；宏力保安在二〇二〇度保安服務最佳培訓奬活動中獲頒三個金獎及一個銀獎，分別是宏力總所、宏利金融中心、新都城中心二及三期商場、國際金融中心一期及商場，活動由職業訓練局及警務處防止罪案課合辦，保安及護衛業管理委員會全力支持。

圖(左至右)：職員關係及訓練經理張五斤、高級助理總經理顏楚國、總經理卓振聲、高級保安經理梅健洲，出席2021年9月24日在警察總部舉行的頒奬典禮。

Related link:

Awards

Training Services

Mid-Autumn Greetings from MSS

宏力保安祝中秋節快樂

The day-to-day operations of a typical sizeable security company are so heavy and complicated that it necessitates a means to effectively exchange updated information between departments, to which the industry refers as the ‘Morning Prayers’. MSS adopts this good practice ‘religiously’, and the morning prayers take place steadfastly on all working days come rain or shine. This ensures all stakeholders are on the same page such that the next series of actions that will be taken are up to the instant requirements of its clients and at the agreed service levels or beyond.

一家典型而較大規模的保安公司每日的運作實在非常繁複，一般都需要一種方式來促使各部門交换最新的信息，行內皆稱之為「早禱會」；宏力保安亦沿用這個「習俗」於每個工作天無論風吹雨打必進行早禱會，確保各持份者對於客户即時的要求將採取一致的行動，達到或甚至超越與客户商定的服務水平。

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Guarding Services

In October 2020, MSS introduced and began running its e-Training Platform by use of a Web App on a Smartphone to link with the e-Training website; this was in addition to its traditional In-class Training. MSS’ e-Training has interactive online lectures and quizzes as well as live video talks with the Chief Trainer as and when needed. At MSS, on-the job training is provided to frontline officers on a monthly basis with a yearly schedule planned in advance and tailored to the Clients’ needs, all with electronic logs and certificates of completion for Clients’ reference and mutual records. The e-Training Platform is also part of the Certificate in Basic Security Services (Qualification Framework Level 1) Course conducted by MSS, which guides students to access the specified learning materials in the most convenient manner.

宏力保安於二〇二〇年十月引入及操作電子訓練平台，利用智能手機透過網絡應用程式連接主訓練網站，來輔助及加強傳統的課堂訓練；宏力保安的電子訓練提供互動及在線的講課和測驗，有需要時更可與總訓練主任現場視像對話；宏力保安一向每月為前線人員提供在職訓練，而這些訓練都是由訓練部每年籌劃或就客户要求而度身訂造，全程有電子記程和合格證書供客户備考及作雙方紀錄。電子訓練平台亦是宏力保安所舉辦的保安員培訓證書 (資歷架構第一級)課程的一部分，讓學員非常方便地透過平台找到課程指定的學習材料。

Related links:

Training Services

QASRS

MSS’ MegaLove Volunteers Team always participates in charitable activities giving hands to those in need.   The Flag Day of 21 July 2021 (photo) saw them again raising funds for scientific research, treatment and rehabilitation services of the Retina Hong Kong.

宏力保安屬下「宏愛義工隊」一直熱心參與不同的公益活動；在二〇二一年七月二十一日的賣旗日，他們再度為香港視網膜病變協會，支援視網膜退化病的科研、治療及復康服務而籌募經費。

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Corporate Social Responsibilities

MSS sees Service Quality as one of the top three company goals and two years ago put in place guidelines to ensure work efficiency.  This was the ‘1-2-3’ Service Pledge on complaints and queries from clients or staff.  It follows that complaints or queries received will be responded to and investigated within one (1) working day and corresponding actions to be taken within two (2) working days.  Within three (3) working days all actions should be completed and a formal reply to be made to the originator.

MSS also maintains a Compliments and Complaints Register in which single-digit customer complaint cases have so far been recorded each month while those from staff are at or near zero.  Worth to note is MSS has about 100 contracts serviced by a workforce of 1500 people.

MSS strives for continuous improvement in all aspects with a view to establishing its leading position and good reputation in the local market.

宏力保安視服務質素為公司三項重要目標其中之一 , 早於兩年前已訂下服務承諾的指引確保工作效率, 尤其對於客户或員工的投訴或提問設有「1-2-3」的服務承諾， 即收到投訴或提問，必於一(1) 個工作天內作回應和調查， 並在兩(2)個工作天內採取相應行動， 及在三(3)個工作天內完成所有行動及正式回覆。

宏力保安更設有一本讚賞及投訴記錄册, 一路以來每月收到客户投訴只錄得偏低的單位數字, 而員工投訴更是或近乎於零，要知道的是宏力保安有約一百份合約及近一千五百名員工;  宏力保安將在各方面持續改善， 以建立在本地市場的領先地位和良好聲譽。

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Commitments

Megastrength Security Services (MSS) upholds the Group’s mission to undertake Corporate Social Responsibilities that our “ MegaLove Volunteers Team” has long been joining the Group’s volunteers team, “Team of Care” in various social services. In a bid to extend our outward-bound work, the “HK Community Emergency Aid Team”– Wong Tai Sin District, has recently been established, headed by our Staff Relations and Training Manager, Sammy CHEUNG.  The Team is widely supported by staff members from MSS headquarters and frontline teams while the official inauguration ceremony was held on 24 July 2021, which was also attended and supported by MSS Senior Assistant General Manager, Danny NGAN and Principal Security Manager, Boris KWAN.  In his opening address, Sammy CHEUNG described it as a rather meaningful move for the entire MSS team to serve the community as and when needed.

Top left hand corner photo: (From L to R) MSS Senior Assistant General Manager Danny NGAN, Staff Relations and Training Manager Sammy CHEUNG, Acting Assistant Chief Security Manager Max CHAN, Principal Security Manager Boris KWAN

宏力保安秉持集團履行企業社會責任之宗旨，屬下的「宏愛義工隊」多年來積極融入集團「恒愛義工隊」服務社會，為擴闊義工外展範疇，日前更加入「社區應急輔助隊」及成立黃大仙總區， 由宏力職員關係及訓練經理張五斤領隊，數十位宏力保安總所及前線人員相繼加入，並於二零二一年七月二十四日舉行就職典禮，宏力高級助理總經理顏楚國及首席保安經理關焕民到場支持。張五斤在致辭時表示，「宏愛義工隊」正式開展社區應急義工服務，日後將會推動更多同事參加這項非常有意義的外展服務。

左上角圖: (左至右) 宏力高級助理總經理顔楚國、職員關係及訓練經理張五斤、署理助理總保安經理陳道明、首席保安經理關焕民

Related link:

Corporate Social Responsibilities