HR Corner / 人力資源部快訊

Staff’s initiative & professional attitude received compliment from customer

The post IC of carpark at “Sunshine City Plaza” Phase 4, Mr. Chong Ying Fai (Staff no. HM 42343) has assisted a vehicle owner to retrieve his lost camera at the carpark on February 19^th, 2007. At that time Mr. Chong fully displayed his professionalism to check the CCTV videotape and discovered that when the owner was driving his car to leave the carpark, the door had not been closed properly, hence the camera was falling down from the compartment, subsequently the camera was picked up by another vehicle owner. Mr. Chong showed his initiative to assist the police in contacting the person who picked the camera and provided the videotape for police investigation. Finally the camera was returned to the owner, and he had sent a “Thank you” card to the company to express his gratitude to Mr. Chong.

Event / Ad-hoc status

During the last several months a number of new short term contracts were started, two of the main contracts were for a period of 3 – 6 months looking after high end service apartments in Wan Chai and Central areas.

As for the long term contracts, we were successful in bidding for the security service tender for Hong Kong Housing Society “Kwun Tong Garden Estate” effective 1^st of March – 29^th of Feb 2008, deploying 24 security personnel on site, providing a 24 hours security service.

As well as our CRM team members being heavily involved in a number of major events supplying customer service officers, security officers and event guards. So of these major events are:

The Cathay Pacific Chinese New Year Parade 2007

The Hong Kong Tourism Board Event, “The Cathay Pacific CNY Parade 2007” involving float cars from many different countries and companies. Overall our company was responsible for providing a professional services to well over 3,000 performers and 25,000 spectators.

Janice “My First Concert 2007”

For the first time in Hong Kong, superstar Janice Wei held her first concert in her career. From the 29^th March – 01^st April 2007 held at the Hong Kong Coliseum providing mainly PR & Security Services. Overall 22 Security Officers were deployed through out each concert, responsible for the overall security of the performer, and VIP guest.

The First Lady of Music Theatre

On 23^rd March 2007 Elaine Paige considered “The First Lady of Music Theatre”, performed a series of her signature songs at HKCEC, our security officers provided closing protection for her safety at the venue as well as professional customer service assuring her visit in Hong Kong was a comfortable and unforgettable experience.

With many more expected major events in the upcoming months, our CRM Team along with security staff will be well prepared and looking forward to providing our clients with professional security services.

Occupational Safety and Health Ordinance - Prevention Slips and Trips at Work

To prevent workplace accidents such as slip or trip, it is necessary to identify the three main factors as below:

Personnel / Staff Individual factors

Staff always wear the unsuitable footwear, unfitted size uniform. It will easily cause slipping or tripping during their works.

Working attitude

Lack of / low awareness of Occupational Safety and Health (O.S.H.) at work and failure to follow the company’s standard safety rules, post standing instruction and regulations.

Environmental factors

Uneven floor, carpet, tiles, or any obstacles in the path, temporary or permanently placed in common area, can easily go unnoticed to worker and cause a trip.

Remember that report any dangerous or hazard to your direct senior officer or property management office and to remove it as soon as possible.

March 2007