|
 |
|
|
The Customer Service Training Course can be tailored to be conducted over one to three (1-3) days depending on the requirements of a
particular site or customer. This course for our Security Personnel
enhances their customer service knowledge and interpersonal communication
skills, in addition this course can be customized to suit property
management companies and the retail industry..
The Customer Services Training Course will cover the following topics:
- Excellence in Customer Service
- Communication
- Creating two-way communication on the telephone
- Problem solving skills
- Learning the dos and don'ts
- Procedure for handling enquiries
- Managing Special / Difficult Situations
- Key words to use in catastrophic situation
|
|
|
|
|
About Us
Professional Services